ACCOMMODATION

CHANGING OR CANCELLING YOUR BOOKING

If you wish to make a change to your reservation, please contact us. We will let you know if the change is possible and will send you a confirmation email with the new booking details if the change has been accepted. If you have reserved the Advance Purchase Room Only rate, unfortunately this rate is non-transferable, and any monies or deposit paid will be non-refundable on cancellation.

We will do our best to avoid having to cancel your booking however, where necessary, we reserve the right to cancel your booking at any time. In such circumstances, we will provide you with a full refund and we will have no further liability to you in relation to the cancellation. In the event of over-booking, we will assist you with relocation to an alternative hotel.

Your booking is for a class of room in the hotel and does not guarantee that you will be able to stay in a specific room or in the same room for the duration of your stay. If you have indicated a preference for a particular room, we will use our reasonable efforts to honour this preference. However, we may need to allocate an alternative room to you for operational or safety reasons. If we need to move you to a different room during your booking for which a lower rate is available than the rate you booked at, we will refund you the difference in the rates.

If we cannot make the change, you have requested or the consequences of making the change are unacceptable to you, you may want to cancel your booking. Your reservation confirmation email will stipulate the terms of your booking and the cancellation policy applicable to your reservation.

Cancellations must be made no later than 24 hours prior to arrival for reservations that aren’t reserved using the Advance Purchase Rate. Applicable cancellation fees will be charged to the card details you supplied to us at the time of making your booking. Please note that where a deposit has been paid, all deposits will be non-refundable.

This cancellation fee will also apply if you fail to arrive for your stay at Lanelay Hall Hotel & Spa. A prepaid reservation will incur the entire stay charge. If you wish to cancel your booking, please contact us by telephoning or emailing reservations at reservations@lanelayhall.co.uk

In case of forced closure all bookings and deposits will be fully transferrable or refundable. Refunds will be issued within 45 days of cancellation, even if this the date of the booking has already passed once the cancellation and refund has been requested.

RESTAURANT RESERVATIONS

Please note that guests are required to provide card details to secure their reservation in Blok, Rudstone Read Restaurant, Terry Edwards Bar or Lady Mary Cole Restaurant If you have reserved a table in one of our restaurants and change your mind, or decide that you no longer wish to dine during your stay, please kindly let us know 24 hours prior to arrival. For no shows or late cancellations, a charge of the following table will be applied to the credit card on connected to your reservation:

Blok Restaurant (Al Carte Menu) : £20.00per person - Less 24hrs Cancellation Period

Blok Restaurant (Sunday Lunch Menu) : £20.00per person - Less 24hrs Cancellation Period

Rudstone Read Restaurant (Bottomless Brunch ) : £20.00per person - Less 24hrs Cancellation Period

Lady Mary Cole (Prosecco/Traditional Afternoon Tea) : £20.00per person - Less 48hrs Cancellation Period

Please note that on special event days such as Christmas, Mother’s Day, Guest Chef Nights etc, the full amount of the event will be charged if cancelled with less than 7 days notice.